Field Collection Team Leader (Bandung)

Join Kredivo Group as a Field Collection Team Leader in Bandung and lead a dynamic team dedicated to achieving collection targets through strategic monitoring, coaching, and operational excellence. This role offers a unique opportunity to drive performance, optimize collection processes, and enhance customer satisfaction. In Bandung, you'll be part of a vibrant team working in a bustling city, utilizing tools like CRM systems, data analytics platforms, and communication software to streamline operations and achieve exceptional results.

As a Field Collection Team Leader at Kredivo Group, you will play a pivotal role in ensuring timely and effective debt recovery. Your mission is to lead a high-performing team, implement best practices, and foster a culture of accountability. You will work closely with cross-functional teams to develop and execute collection strategies, leveraging your expertise in financial recovery and customer relationship management.

📋 Tanggung Jawab Pekerjaan

• Lead and mentor a team of field collectors to achieve monthly and quarterly collection targets.
• Monitor and analyze collection performance using CRM systems and data analytics tools.
• Develop and implement strategies to improve collection efficiency and customer satisfaction.
• Conduct regular team meetings to provide coaching, feedback, and performance reviews.
• Ensure compliance with company policies and regulatory requirements.
• Collaborate with internal teams to resolve complex collection cases and minimize losses.
• Utilize communication software to coordinate with team members and stakeholders.
• Stay updated with industry trends and best practices in debt recovery.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 5 years of experience in field collection, with a proven track record in achieving collection targets.
• Strong understanding of financial regulations and compliance requirements.
• Excellent leadership and communication skills.
• Proficiency in using CRM systems, data analytics platforms, and communication software.
• Certification in financial recovery or customer relationship management is a plus.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong problem-solving and decision-making skills.

🛠️ Keahlian

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