Front Office Guest Service Officer - Luxury Hospitality Role in Bali

Join Nanyang Technological University as a Front Office Guest Service Officer in the heart of Bali’s vibrant hospitality scene. This is a unique opportunity to deliver world-class service in a dynamic, multicultural environment while contributing to an institution that values innovation and excellence. Based in Kuta, you'll be at the heart of luxury hospitality, ensuring every guest feels valued and well-cared for.

As a Front Office Guest Service Officer, your day will be filled with engaging interactions. You'll handle check-ins and check-outs with a smile, manage guest inquiries efficiently, and ensure smooth operations using tools like PMS (Property Management System) and CRM (Customer Relationship Management) software. This role is perfect for someone who loves hospitality, thrives in a fast-paced environment, and is passionate about creating memorable guest experiences.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs efficiently using PMS and CRM software.
• Manage guest inquiries and resolve issues promptly to ensure high satisfaction levels.
• Coordinate with housekeeping, dining, and other departments to ensure seamless guest experiences.
• Maintain accurate guest records and follow up on special requests.
• Assist in organizing and executing events and special occasions.
• Monitor front desk operations and implement improvements to enhance service quality.
• Ensure compliance with hotel policies and procedures.
• Provide excellent customer service and maintain a positive guest experience.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front office or guest service roles in luxury hospitality.
• Proficient in using PMS and CRM software.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Familiarity with Indonesian hospitality culture and practices.
• Ability to work in a fast-paced, multicultural environment.
• Bachelor's degree in Hospitality Management, Hotel Management, or related field.
• Certification in hospitality or customer service is a plus.

🛠️ Keahlian

Lowongan Terkait